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The Municipal services as a challenge to the citizens:
They have to go to the Municipality
They have to stay in long queues in front of the busy administration
office
They waste time and nerves
They have to face ineffective provision of administrative services
They have to cope with the lack of transparency of the municipal
information, with enormous paper work, procedural formalities and
inefficient document flow
THE OBJECTIVE
- To adapt and transfer the best practices of EU municipalities
- through pilot development
- implementation of IT applications in administrative work
- provision of services to citize
THE TASKS
- Study and Analysis of the EU best practice and SEE Municipal IT Infrastructure
- Transfer, adaptation and pilot development of software applications for the e– municipality office and for e-services to citizens
- Dissemination and exploitation of the project outcomes
Results:
Most of the cities are on the way to offer a city portal
Municipal Information Systems (realizing life event and business
episodes concept) are available
Forms Service (download of pdf-forms) is offered
Two-way interaction e-Services (processing of forms) are provided as
- Services concerning citizens registration, car registration
- Municipal waste management
- Information and services on cultural events
Few transactional e-Services as
- Adult evening classes
- Online library services
Very few ambitious applications as
- Virtual market places
- E-democracy applications
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